Data Management (DM) Support Engineer - Rochester 1

TITLE: Data Management (DM) Support Engineer
Our clients range from one person boutique firms to large companies with thousands of employees. The mission of our team is to put the proper engineering tools in the hands of our customers so they can realize a shorter time to market, and a reduction in design, manufacturing, and overall operational costs.
CADimensions, Inc., a SOLIDWORKS Reseller in Upstate New York, has an immediate need for a Data Management (DM) Support Engineer. The opening is in our Rochester location. A DM Support Engineer is responsible for implementations, training, and support activities. They must have the ability to troubleshoot and support the DM product. Ability to troubleshoot basic Windows functions relating to the installation of WPDM & EPDM. Must attain CEPA & CSWS-D certifications.
Provides technical support, consulting and training for all software applications provided by CADimensions, Inc., with main focus on the DM module of SOLIDWORKS.
Offer pre and post sales application support
Solve complex problems in a variety of engineering disciplines
Conduct training classes, seminars, webinars and mentoring as it relates to SOLIDWORKS DM products
Present SOLIDWORKS DM products to companies exploring new software options
Visit customers in diverse industries to help them be successful with SOLIDWORKS products
Receive training on all aspects of SOLIDWORKS products when available
Become certified through the vendors education programs
Perform other job related duties that may be assigned as needed
Associate or Bachelor degree in Engineering, CS, CIS, or other technical related degree preferred. Equivalent experience will be considered on a case-by-case basis.
Outstanding interpersonal and customer service skills
Ability to function independently in a team environment ensuring customer success
Computer literate and familiar with Window Operating Systems
Strong problem solving, organizational/time management skills
Strong presentation, written communication and public speaking skills (English)
Understanding of engineering principles
Willing and able to travel to customer sites locally and occasional longer distance trips
Ideal (a plus):
Basic understanding of networking tools and networking principles
SQL / Database knowledge
Document Management / CAD Admin experience
Technical training and consulting B2B
Mechanical, electrical, product design experience (SOLIDWORKS a plus)
Programming experience (Visual Basic, .Net, C++, C#)
CADimensions, Inc. offers competitive wages and a total benefits package that includes medical insurance options.
COMPANY INTRODUCTION: CADimensions, Inc. was founded in 1990 in Upstate NY as a Value Added Reseller (VAR) for the CAD/CAM, FEA, and DM industries. CADimensions provides sales, technical support, training, and applications development for the engineering, manufacturing, and educational markets in New York, Vermont, Western Massachusetts and Pennsylvania. In addition to its headquarters in East Syracuse, New York, CADimensions, Inc. also has branch offices in NY Metro, Albany, Rochester, Buffalo, and Philadelphia, Pittsburgh and Erie PA.
Our mission is to put the proper engineering tools in the hands of our customers, so they can realize a shorter time to market, and a reduction in design, manufacturing, and overall operational costs. CADimensions, Inc. has been a SOLIDWORKS reseller since 1995 and is a certified Stratasys and Fortus reseller since 2003.
If interested in this position, please respond to our posting on our website.
Wilber Allen SPHR SHRM-SCP
Human Resource Manager

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