Quality Service Associate

Quality Service Associate
Are you ready to take the next step in your career? apply directly at www.datrose.com/careers.
Position Summary:
Our Quality Service Associates manage and collect delinquent accounts. Our consultative approach helps Consumers identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment.
Essential Duties & Responsibilities:
Obtain information from Consumers in order to determine current financial situation and determine solutions
Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
Gather proper documentation from Consumers and maintain appropriate follow-up
Meet daily, weekly and monthly goals as set by management at ConServe
Daily Productivity ? Work a specified number of accounts/cases daily and maintain an acceptable volume of phone calls as assigned to the position by Management.
Achieve a high level of customer satisfaction which is measured by compliments and a customer satisfaction survey provided to each consumer at the end of their call.
Route Maintenance ? proper management & updating of system to maximize contacts
Skip-Tracing ? to assist in locating & contacting borrowers
Adherence to ConServe?s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program
Non-Essential Duties & Responsibilities:
Other duties as assigned
Education Requirement:
High School Diploma or GED
Associates or Bachelor?s Degree preferred
Skills/ Requirements:
The ability to work the required scheduled shift.
Willingness to work one (1) Saturday morning per month preferred.
Fluent in conversational English and ability to proficiently read and write English
Six (6) months or more of direct phone or in person customer interaction experience.
Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
Strong organizational and time management skills
Attention to detail
Ability to act independently to resolve problems
Motivation to learn
Ability to work in a positive, collaborative manner with coworkers
Ability and history of maintaining confidentiality and high level of trustworthiness.
Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
Ability to obtain and maintain Government Security Clearance
U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.
No conflicts of interest with ConServe or our Clients.
Datrose creates and fosters a rewarding work environment?one that is fueled by talented and hard-working people?Apply today to join our team!
Datrose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.

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