Guest Services Associate

THE #1 Selling Furniture Retailer in the U.S.
is NOW HIRING Full-time
Guest Services Associates in Henrietta, NY!

Are you looking for a professional setting that is social, upbeat, & fun? Are you a person that cares about the products you represent and the customers you serve? Do you possess excellent phone skills, the ability to mult-task, and take pride in your appearance? Are you detail oriented, able to type a minimum of 35 wpm, and possess working knowledge of common Microsoft computer applications?
Ashley Furniture HomeStores are the largest furniture retailer and the #1 selling furniture brand in America. The HomeStore concept is a nationwide organization with approximately 500+ independently owned and operated stores and is growing rapidly. We are looking for dedicated and motivated individuals to continue our tradition of excellence in providing world-class customer service.
Job Description
Support Sales Team by providing top quality face-to-face customer care.
Accurately record customer payment transactions per company guidelines.
Proof and confirm accuracy on customer sales orders to ensure correct product is ordered.
Total daily sales transactions and balance cash, check, credit card totals at the end of the day.
Use basic problem solving and customer service skill in dealing directly with customers to resolve any issues.

Must be ready, willing, and able to work day, evening, weekends and holidays without any scheduling restrictions. Flexibility to work any and all shifts is required.
Must have exceptional verbal communication skills and demonstrate a high level of professionalism and common courtesy both in person and on the phone.
Must be familiar with Windows computer programs & able to accurately type a minimum of 35 wpm.
Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision.
Must be able to work effectively as part of a growing team, working together towards common goals.
Prior retail, hospitality and/or front desk experience a plus.
Additional Information
What Ashley Furniture HomeStore Can Do For You
Self-Paced Compensation
At Ashley we offer a very unique and competitive compensation plan. Most companies offer pay increases on time and tenure. Instead, we base raises on merit and performance.
With three levels of certification within the Guest Services position, it's easy to advance and go from $10 an hour to $12 an hour in a very short period of time.
Career Growth & Advancement
Medical/Dental/Vision contributions
Paid Time Off
401(k) Retirement Plan
Short & Long Term Disability
A very generous employee discount
and more!

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